Job Summary:

We now have an exciting opportunity for a Hotel Duty Manager to join our team.  The key responsibility will be supporting the existing management team in delivering successful operations, achieving the hotel objectives and improving profitability.  In this role you will be expected to work to the highest standards, ensuring an efficient and welcoming service to our customers whilst meeting & exceeding guest expectations.

This is a very demanding role and we are looking for someone who has a great eye for attention to detail and who takes pride in their work.  This role involves working in a busy hotel with many hotel functions so the hours of work are dictated by the business of the hotel.

Pay & Reward:

Hours:  45 hours over an 8 day period, worked according to a 5 ‘on’, 3 ‘off’ schedule
Contract:  Permanent
Salary:  £25,000 per annum

We will also reward you with:

  • Company Pension
  • Company funded medical plan, including discounted shopping
  • Free leisure club access
  • Employee discounts on beauty treatments, F&B and accommodation throughout group

Reporting to: Operations Manager

Responsibilities:

  • Overseeing delivery of consistent quality customer experiences in all food and beverage outlets and front of house operations in the hotel including reception / banqueting / function business
  • Control of all costs and stock to ensure hotel profitability
  • Responsible for high standards of health & safety, hygiene, customer service
  • Contributing to initiatives to develop business, improve staff skills and guest satisfaction
  • Delegating duties
  • Assisting department managers
  • Helping to implement hotel policies
  • Routing sales productivity reports to staff
  • Motivating and managing employees
  • Handling cash and end of day banking reconciliations
  • Managing hotel cleanliness, organization and security
  • Dealing with customer feedback
  • Any other duties as necessary for the efficient running of the hotel

Essential Criteria:

  • Minimum of 2 years in a management role in a hotel/food and beverage operation
  • Efficient management skills to improve efficiency
  • Have a great outgoing personality & positive attitude.
  • Be approachable & attentive.
  • Have a passion for working with people as part of a team.
  • Have the ability to work well under pressure.
  • Be smart & well presented.
  • Have exceptional communication skills.
  • Eligible to live and work in the UK.

Desirable Criteria:

  • Personal License Holder
  • Emergency First Aid Certificate
  • Food Hygiene Certificate

 To Apply:

 Please send your CV and covering letter to Jenna Whitson at jenna.whitson@prestige-hm.com

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